UK Landlord Forum / Life

I wonder if anyone can help me?

I run a letting agent, and I know the right and wrongs when a tenant has caused neglect to a property.

I am a sticking point, whereby a tenant has cracked the bath not reported until a routine inspection was carried out. Tried to say it gave way. The landlord asked me to send a contractor to attend whereby they did and tenant was present. The contractors assumption was the bath was installed the wrong way, therefore tenant wasn't to blame due it being the weak end.

However, landlord didn't accept this and sent her insurance out to the property. The loss adjuster advised it was neglect by the tenant and that something had been dropped in the bath.

The tenant isn't accepting liability and wants my contractors report in writing. Where do i stand do i have to provide this report to the tenant?

There's no legal obligation for you to provide the report, but why wouldn't you, just out of curiosity?

You don't have to mediate the dispute, but as a letting agent, you should, because that's the service you're paid to do. Ultimately, however, if this doesn't get resolved between you, the tenant and the landlord, it will fall onto the lap of the tenancy deposit scheme amediators' when the tenancy comes to an end. The deposit is secured, right? Again, not really your responsibility, but something you should be managing.

Your client, your customer, is the Landlord. What Landlord in their right mind would hire you again if they thought you would work against them?

Unrelated guy saying installation fault, Insurance company who would lose money saying it was done on purpose shocker.

Baths are generally pretty sturdy things... having to hold all that water and person / people and that. I suppose they crack all the time, though, I cannot recall how many baths I've had to replace in my life... it's probably many. They just don't spring to mind.

Apparently the Irish often replace them, just for the crack.

Obviously My landlord is somebody I want to keep happy. The insurance company have paid out for the repairs, to which I was surprised about. Loss adjusters surely have the edge on a contractor? Thanks for the Irish joke by the way.

Quote from: boboff on May 28, 2014, 02:14:22 PM
Apparently the Irish often replace them, just for the crack.

Are you here all night?

Try the Veal.

Bedum Tish.